Process Approach

Contributed by Iluebbey Benedict

The word "process" is defined by ISO as "a set of interrelated or interacting activities that transforms inputs into outputs." Inputs to a process are generally outputs of other processes. Processes in an organization are generally planned and carried out under controlled conditions to add value.

Once the processes needed for the QMS and their sequences and interactions have been identified, it is necessary to establish management responsibilities and accountabilities for the performance of these processes.

 A simple process management and improvement methodology organized in a series of steps is described in the following:

1. Establish the responsibilities for managing the process.
2. Define the process
3. Identify customer requirements.
4. Establish measures of process performance.
5. Compare process performance with customer requirements.
6. Identify process improvement opportunities.
7. Improve process performance.

The process approach is an important part of the system approach to management. The process approach assumes understanding and managing interrelated processes as a system can contribute to an organization's effectiveness and efficiency in achieving objectives.

Using the process approach, a QMS is comprised of the following four categories of interrelated processes:

1. Management responsibility.
2. Resource management.
3. Product realization.
4. Measurement, analysis and improvement.

No matter how robust a process is, it can never drive itself.

For more information, suggestion & contribution contact:

Ayemere Ogudo,

aogudo@makon-group.com

Ext 1122/08037460952.

Olaide Adeleke

oadeleke@makon-group.com 

Ext 1123/08034375735.  

11/25/2014 04:01:00 PM