End of the Year 2013 Review

December 2013 Edition

As we prepare to round off this year and looking forward to another prosperous business year ahead, we see the need to answer the following questions

WHY DO COMPANIES STRIVE TO MEET STANDARDS?

Accreditation to a recognised quality standard may be significant for interacting or dealing with certain customers as well as complying with legislation.

Some clients may insist that their suppliers must compulsorily obtain accreditation with quality standards. For example, civil works, electrical and mechanical equipment, chemicals, safety and healthcare items etc.

 Companies should be able to comply with standards relating to construction works, healthcare, electricity etc. Accredited quality control system play a vital role in complying with these standards and can help companies win new customers or enter new markets.

WHAT DO CUSTOMERS EXPECT FROM A BUSINESS ORGANISATION?

Every customer expects companies to deliver quality products or services .When there is failure to achieve quality, customers will quickly look for alternatives.

It is also obvious that quality is critical to satisfying customers as well as retaining their trustworthiness in order to continue to buy now and in the future.

However, quality product or services provide an important contribution to long term revenue and profitability. Also quality enables companies to charge and maintain high price

EFFECTS OF QUALITY COST IN AN ORGANISATION?

It is obvious that poor quality increases cost. Any organisation that has no quality control system in place must definitely encounter the cost of analysing non-conforming product or services, to determine the causes of these defects and rework these products or services to bring them to conformity .

Also company would have to pay customers for returning defective products or services and replacements. In some cases legal cost may be included.

QUALITY AND REPUTATION, ANY CORRELATION?

Quality influences company’s status. As social Media are on the increase, their importance implies that customers and prospects can easily share criticism and favourable opinion of the company products or services.

However, a strong reputation for quality can be a significant differentiator in markets that are very competitive. poor quality services or products which results in a product recall can definitely create negative publicity and damage the company’s reputation.

NOTICES:

• ·   Delivering ISO certificate within the cycle was made possible by all, let us work to keep by the principles of QMS in the year ahead.
• ·        On a lighter note, don’t just go for quantity but quality products in this festive period and not forgetting that price tag is not a sure proof of quality.

Wishing you merry Christmas and a prosperous new year ahead.

For more information, suggestion &contribution contact:

Ayemere Ogudo,
QA/QC Dept.,
aogudo@makon-group.com
Ext 4004, 08037460952. 

or

`Dayo Adeleke
oadeleke@makon-group.com

11/25/2014 03:22:00 PM