Involvement of People

Contributed by Iluebbey Benedict

Every organization is only as good as its employees.

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

To allow them to apply their abilities and release their potential, it is necessary to involve them in the decision-making process. Doing that requires promoting commitment and problem solving skills on all levels and to encourage the employees to take the initiative in seeking opportunities for improvement.

1. 1. Employees contribute actively to the improvement of business strategies.
2. 2. Employees adopt the organization‘s objectives as their own objectives.
3. 3. Employees are involved in decision-making and the improvement of processes.
4. 4. Employees are more satisfied with their work and devote their individual development potential to the service of the organization.

ISO requires training to ensure employees have the right tools and techniques they need to do their job and contribute to the success of the organization. This gives the company the cutting edge and the competitive advantage. In order for people to support the quality initiatives, they must understand them.

An organization’s people will provide the front line customer services and follow the vision of the leadership, but they need to be encouraged and involved. They need to feel and indeed be given ownership. Three facets of empowerment (each depends on the others):

1. 1. Knowledge of what to do, when to do it.
2. 2. Will to do what needs to be done.
3. 3. The wherewithal to do it.

Quiz

1. 1. What are the three aspects of empowerment?
2. 2. What are the six (6) QMS mandatory procedures?

Send your answers to biluebbey@makon-group.com. Handsome prizes await the first three correct entries.

For more information, suggestion & contribution contact:

Ayemere Ogudo
aogudo@makon-group.com  
Ext 4005/08037460952.

11/25/2014 03:58:00 PM